What devices does the app work on?
The Vivid Practice app works on any device that can download apps from the Apple App Store or the Google Play store (where Android devices often get t...
Why are there different practice session types? What is the difference between them?
We all know a student can achieve more in 10 minutes than 30 minutes if they’re practicing the right way. That’s where our four practice modes come in...
Student: It’s not letting me open attachments in my assignments and/or in a message.
If your teacher sends you a link or attaches a PDF in your assignment or in a message, the app will open it in a separate browser window. If your phon...
Student: The app isn’t letting me record and attach audio, video, and/or pictures.
When you are sending a message inside Vivid, you can use your device’s camera and microphone to add audio and video to your text. However, Vivid Pract...
Teacher: Why can’t I open any of my students’ information?
If a payment doesn’t go through for some reason, the system will deactivate all your students except one. If this happens, visit your “My Account” sec...
Teacher: How do I cancel my subscription?
When you have an active subscription, your “My Account” page will show an “Active Plan” section that has a “Cancel Subscription” button. Click that bu...
Teacher: How do I update my payment card details?
When you have an active subscription, your “My Account” page will show an “Active Plan” section that has an “Update Card Details” button. Even if you ...
Teacher: How do I switch from the free plan to a paid plan? What are the plan options?
When you’re ready to use Vivid with more than one student, visit the “My Account” section and select the plan you’d like. The only difference between...
Teacher: How do I create a new account?
On the Vivid Practice website, select the “Sign Up” button. Enter your full name, email address, and a password. Then select the instruments you teach...
Teacher: How does Vivid Practice handle my payments?
Payments are processed using a third-party software company called Stripe. You may also see an option called Link, which is a one-click checkout servi...
Teacher: How do I upgrade/downgrade my account?
If your student numbers have changed, you may need to upgrade or downgrade your Vivid Practice plan. Log into vividpractice.com using your teacher ...
Teacher: Do I need to enter any payment info to try Vivid Practice? Is there a free trial?
Every studio is different. It takes time to try out new technology and see if it’s the right fit for you and your students. That is why we have a free...
Teacher: Do students earn points for practicing? Can students compare each others’ practice on a leaderboard?
No, we don’t do rewards, points, a leaderboard or other such gamification devices. That’s one of the things that sets Vivid Practice apart from other ...
Teacher: Does Vivid Practice work for multi-teacher studios?
Vivid Practice is designed to have only one teacher per account. Music schools have two options when using Vivid: Use one account and have all teacher...
Can I request a new feature?
We’re committed to continuing to shape Vivid Practice based on feedback from teachers and students. Please share your ideas for new features using th...
Student: I need to share a device with someone else who uses Vivid.
If you’re sharing a device with another music student, you don’t have to log out! Just go to the main menu, select “Switch Profile”, then choose the p...
Teacher: It won’t let me add a parent’s email address in the student’s profile since I’ve already used it with another sibling.
When a student selects “Forgot Password?” on the app’s login screen, the system needs to know which student account is linked to that email. Currently...
Teacher: How do I reset a student’s password?
On the teacher’s site, go to that student’s assignment list and then the “Profile” tab along the top. Select the “Change Password” button and enter a ...
Student: I’ve forgotten my username and/or password.
If you’ve forgotten your username , you can visit your My Account section from the main menu to see it listed underneath your profile image. If you...
Student: I’m having trouble logging into the app.
Don’t forget that students can only use the app, not the website. Once you’ve opened the app, type in the username and password that your teacher gave...
Teacher: I’ve forgotten my password for the teacher site.
If you’ve forgotten your password, go to the Sign In screen and select the “Forgot password?” text. Enter the email address attached to your Vivid a...
Teacher: I’m having trouble logging into my account.
Don’t forget that teachers can only log into the website, not the app. Go to vividpractice.com and select “Sign In” in the top-right corner. Remembe...
Teacher: I need to access my account on my phone or tablet. Do I use the app?
No, the app is only designed to show student accounts. To see your teacher account on your mobile device, open the site in any browser. It’s optimized...
How do I find the app?
You can use these links to find the app in either the Apple App Store or the Google Play store . If the links aren’t working, search the store for ...
What is the difference between the website and the app?
We designed the website ( vividpractice.com ) for teachers only, and the app (Vivid Practice app, downloaded from the Google Play or Apple App Store) ...
How do I upgrade/downgrade my account?
If your student numbers have changed, you may need to upgrade or downgrade your Vivid Practice plan. Log in to vividpractice.com using your teacher...
Do students get points for practicing?
No, we don’t do rewards, points, a leaderboard or other such gamification devices. I get the idea of these kinds of tools. We want students to succee...
Can I use Vivid Practice as a multi-teacher studio?
Vivid Practice is designed to have only 1 teacher per account. So with Vivid Practice, schools have two options: Use one account and have all teachers...
Can I request a new feature?
We’re committed to continuing to shape Vivid Practice based on feedback from the teacher community! You can submit a feature request form at any tim...
Can a student log in through the website?
We designed the app (Vivid Practice App, downloaded from the Google Play or Apple App Store) for students only, and the website ( vividpractice.com )...
Can a teacher log in through the app?
We designed the website ( vividpractice.com ) for teachers only, and the app (Vivid Practice App, downloaded from the Google Play or Apple App Store) ...